Shipping policy

Toden aims to provide a seamless and efficient shipping experience to ensure that your purchases arrive safely and promptly. Please review our shipping policy below for important details regarding delivery methods, timelines, fees, and other relevant information.

Shipping Methods and Delivery Timelines
We offer standard shipping and express shipping.
The estimated delivery timelines will depend on the shipping method selected and your location. Please refer to the specific shipping options provided during the checkout process for estimated delivery dates.

Processing Time
We strive to process and ship orders as quickly as possible.
Our standard processing time is 2 business days. During peak seasons or promotional periods, processing times may be slightly longer, we appreciate your patience with us.

Shipping Fees
Shipping fees will be calculated based on factors such as the shipping destination, weight, and dimensions of the package, and the chosen shipping method.
The applicable shipping fees will be displayed during the checkout process before you finalize your purchase and these are direct pass through costs to the customer. Meaning, Toden does not mark up shipping costs to the customer.

Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number and a link to track the progress of your shipment.
You can typically track your package on our website or directly on the courier's website using the provided tracking information.

International Shipping
We offer international shipping around the globe and the cost is a direct pass through costs to the customer. Meaning, Toden does not mark up shipping costs to the customer. Please note that additional customs duties, taxes, or fees may apply, depending on your country's regulations.
The recipient of the package is responsible for any customs charges or import duties imposed by the destination country.

Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete.
We are not responsible for any delays, delivery failures, or additional charges resulting from incorrect or incomplete shipping addresses provided by the customer.

Undeliverable Packages
In the event that a package is deemed undeliverable by the courier due to an incorrect address, refusal of delivery, or any other reason, the customer may be responsible for any return shipping fees incurred.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.

Shipping Restrictions
Some products may have specific shipping restrictions due to legal or logistical reasons. Please review the product description or contact our customer service team for more information.

Please note that the shipping policy outlined above is a general guideline, and we reserve the right to make exceptions or amend the policy as necessary. If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to our customer service team.